Return policy
Refund Policy
Returns & Refunds
We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must be unused, unworn, with tags attached, and in its original packaging, in the same condition as when you received it. A receipt or proof of purchase is also required.
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How to Start a Return
To start a return, please contact us at takuminohako@gmail.com
within 14 days of receiving your order.
If your return is approved, we will provide instructions on how and where to send your return.
Items sent back without prior authorization will not be accepted.
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Damages, Defects, and Wrong Items
Please inspect your order upon reception.
If the item is defective, damaged, or if you received the wrong item, contact us as soon as possible so that we can evaluate the issue and make it right.
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Non-returnable Items
The following items are not eligible for returns:
- Food and consumable goods
- Custom-made or personalized items
- Items that cannot be resold for hygiene reasons
- Sale or outlet items
If you have questions about a specific item, please contact us before purchasing.
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Exchanges
The fastest way to ensure you get the item you want is to return the item you have.
Once the return is accepted, you may place a new order for the desired item.
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Return Shipping, Duties & Taxes
- For customer-initiated returns, return shipping costs are the responsibility of the customer.
- For defective or incorrect items, return shipping costs will be covered by us.
The following costs are non-refundable under any circumstances:
- Original shipping fees
- Return shipping costs
- Customs duties, import taxes, VAT, GST
- Customs clearance or handling fees
We cannot refund any taxes or duties paid to local authorities.
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Return Shipping Risk
We strongly recommend using a trackable shipping service when returning items.
We are not responsible for items lost or damaged during return shipping.
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Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued for the item price only to your original payment method within 7 business days after inspection.
Please note that processing times may vary depending on your bank or credit card provider.
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Governing Law
This Refund Policy is governed by the laws of Japan.