Shipping policy

Shipping Policy

Can I track my order?

Yes. All orders are shipped using trackable international shipping services.

Orders shipped to the United States and Canada are sent via DHL Express or our partnered international carriers.
Orders shipped to other countries and regions are generally sent via EMS (Express Mail Service).

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can track your shipment through the carrier’s official tracking website.

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How long does it take to ship my order?

Shipping times vary depending on the product.

In-stock items: Usually shipped within a few business days
Made-to-order or special items: Production and shipping times are listed on the product page

Delivery times after shipment depend on your destination country, customs clearance, and local delivery conditions.
Please note that international shipments may be delayed due to customs inspections, weather conditions, or other unforeseen circumstances.

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Is faster shipping available?

At this time, we do not offer expedited or alternative shipping options.

Some items are handmade or made to order, and production schedules cannot be shortened.
If you have questions regarding delivery timing, please feel free to contact us before placing your order.

📧 takuminohako@gmail.com

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Can I choose the shipping method or delivery date?

We’re sorry, but customers cannot select specific shipping methods or delivery dates.

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Is my shipment insured?

Yes. All international shipments are insured against loss or significant damage during transit.

Coverage includes: loss or major damage during shipping
Coverage limit: generally up to the product value

Please note that delays, minor cosmetic damage to packaging, or damage after use may not be covered.

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What should I do if my item arrives damaged?

If your item arrives damaged, please contact us as soon as possible (within 7 days of delivery).

For insurance claims, we may request:

Photos of the outer box and packaging
Photos clearly showing the damaged area

⚠️ Please do not discard the packaging materials until the issue has been resolved.

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What is your return and refund policy?

Please refer to our Refund Policy page for full details.

Due to the nature of international shipping, please note the following:

Returns for customer preference or change of mind are generally not accepted
Defective items or incorrect shipments will be reviewed and handled on a case-by-case basis
Return shipping costs and customs duties are handled according to our Refund Policy

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Will I have to pay customs duties or import taxes?

Yes. Any customs duties, import taxes, or handling fees imposed by your country are the responsibility of the customer.

These fees are determined by your local customs authority and cannot be calculated or prepaid by our store.

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What happens if I refuse to pay customs duties or reject the delivery?

If a shipment is refused, unclaimed, or returned due to unpaid customs duties or long-term absence,
the order may be returned to us or abandoned by the carrier.

In such cases:

Return shipping costs, customs fees, and handling charges may be deducted from any refund
In some cases, refunds may not be possible

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Do you ship worldwide?

Shipping availability varies by country and may change due to international shipping conditions or carrier restrictions.

If we determine that we cannot ship to your location before dispatch, your order will be canceled and refunded.

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Contact Information

For any shipping-related inquiries, please contact us at:
📧 takuminohako@gmail.com